In times of uncertainty and your peace of mind, we recommend you select a flexible rate with free cancellation. If your plans change, you can always cancel free of charge until the cancellation expires.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。
在提前退房的情况下，住宿将向您收取全部的入住费用。
停车位将视供应情况提供。
请注意，当您预订半膳食住宿时，将不含酒水。
Please note Hotel Valle Nevado offers a full board. Nevertheless, lunch is not included neither in the check in day nor the checkout day.

In case of early check-out, guests will not be refunded for the remaining days.

In case of late chek-in, guests will not be refunded for the prior days, unless it was due to a closure of the road.

If the ski lift were to be closed due to lack of snow, guests will be refunded the full amount of each date. Additionally, the refund can be used to pay for a future date, during the same season.

If the road to the mountain is closed for any reason, guests will have to manage their stay in Santiago by themselves, and will be refunded the money for each night not spent at Valle Nevado.

The road at the mountain might be accessed as follows:
Monday to Friday (except holidays): up and down the road.
Saturday, Sunday and holidays:
- up the road from 08:00 to 13:00.
- down the road from 15:00 to 20:00.
- both ways from 20:00 of the same day, until 08:00 of the following morning.
* This might vary, so please make sure in advance.

--

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).